Last Updated: October 17, 2026
Media Phoenix Corp., operating Neotopia ("we", "our", or "us"), provides the Neotopia mobile application and web game (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
Account Information: When you create an account, we collect:
Gameplay Data: We automatically collect:
User-Generated Content: Content you create within the game, including:
Technical Data:
Optional Voice Features: If you choose to create an in-game voice, we process a short voice sample, your selected language, a provider-issued voice profile identifier and status, and the temporary speech clips generated for messages you send with the feature.
In-world advertising (iOS and Android): The iOS and Android apps use Google AdMob to display ads on billboards. Google's SDK may process IP address, device and app information, ad interactions, and diagnostic information for ad delivery, measurement, and fraud prevention. We request non-personalized ads and disable Google's publisher first-party ID on iOS; this does not mean that no data is processed. Where required, Google's consent message is shown before ads can load. You can revisit applicable choices through “Ad privacy choices” in Settings. Neotopia does not send chat, inventory, or world contents as ad targeting data.
Billboard performance: We also collect billboard world identifiers, ad impressions, clicks, and estimated ad revenue from the ad SDK to understand how billboards perform. World-level daily summaries are retained for up to 35 days. Short-lived account-linked duplicate-prevention and abuse-limit records are retained for up to 3 days. These diagnostics do not determine player rewards or payments.
Advertising Measurement (web and Android): On supported web hosts, Meta may receive browser identifiers used for ad attribution (such as _fbp and _fbc), the page path, the connection IP address, and browser information. In the Android app, Meta and TikTok may receive app and device identifiers used for install and ad attribution. The Android integrations may send a one-way hashed internal account identifier and a small set of onboarding events: app or game loaded, guest play started, registration completed, tutorial completed, first non-tutorial world entered, and reaching 30 minutes of play within a new account's first three days; TikTok may also measure app launch and next-day return. The web version may send page viewed. For registered web players with a Firebase-verified email, server-side Meta onboarding events may include a one-way SHA-256 hash of the normalized email address; Neotopia does not send the raw email address to Meta or TikTok. We may also share a one-way SHA-256 hash of the email address on your account with Meta to show Neotopia ads to returning players or to people similar to our players, and to avoid showing new-player ads to existing players; Meta uses the hash only to match it to its own accounts. You can turn Advertising measurement off in Settings; we then leave you out of these lists from their next update. We do not send chat, messages, inventory, world contents, purchases, or detailed gameplay to Meta or TikTok.
We use the following third-party services:
These services may collect additional data in accordance with their own privacy policies.
YouTube API Services. Neotopia uses YouTube API Services so players can search for YouTube videos and watch them together on in-world TV screens. When you search, the words you type are sent from our game server to YouTube to find matching videos. Recent searches and the videos they return (video ID, title, channel name and length) are kept only in temporary server memory, for up to six hours, so repeated searches are faster. The video playing or queued on a TV, and which player chose it, is saved with that TV until it is replaced. Neotopia never asks you to sign in to YouTube and does not access, store or share any YouTube or Google account data. Videos play in YouTube’s embedded player, which YouTube provides and which may set cookies or collect information under the Google Privacy Policy. By using the TV features you agree to be bound by the YouTube Terms of Service.
Your data is stored on secured servers. We use industry-standard security measures including encrypted connections (TLS/HTTPS), authenticated access controls, and password-protected databases. While we take reasonable steps to protect your information, no method of electronic storage is 100% secure.
We retain your account data for as long as your account is active. Moderation records (bans, mutes) may be retained for safety purposes even after account deletion. You may delete your account at any time through the in-app Settings menu, which removes your Neotopia account data, gameplay progress, associated content, and any queued advertising measurement records. Measurement already transmitted to Meta or TikTok is processed under the applicable provider’s privacy policy; turning Advertising measurement off prevents future measurement from Neotopia.
For optional voice features, the original sample passes transiently through Neotopia's game server to EESI and is not written to Neotopia's persistent storage. Your provider voice profile remains available until you replace or delete it. Generated message audio uses short-lived playback links and an automatic deletion schedule. EESI may retain and process voice data according to its applicable terms and privacy practices.
You have the right to:
To exercise these rights or for any privacy-related inquiries, contact us at support@neotopiagame.com.
Neotopia is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@neotopiagame.com and we will take steps to remove that information.
Your data may be processed and stored in countries outside your country of residence, including the European Union and the United States. By using the Service, you consent to the transfer of your data to these locations. We ensure appropriate safeguards are in place for such transfers.
We use browser or app-local storage for essential session data and to remember whether you have turned advertising measurement off. On supported web hosts, the Meta Pixel may set or read advertising measurement cookies such as _fbp and _fbc. You can turn Advertising measurement off in the game’s Settings menu; Neotopia then stops future Meta measurement and, on the web, attempts to remove those first-party Meta cookies.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy with a new "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at:
Email: support@neotopiagame.com